3 KW on-grid solar system

1. The solar panels include a performance warranty of 25 years and the degradation will be according to the data defined by the manufacturer. In 25th year ending with the 80% nominal power tested under STC of 25 °C, 1.5 AM, 1000 W/m2 as mentioned in the PV Module product datasheet
2. Any type of deterioration in appearance of the product (including any aesthetic defects, strain, rust, spot, scratches, mechanical wear) or any other changes in the product occurs after delivery to the customer do not constitute defects under this limited warranty. These types of changes in solar modules do not lead to any deterioration in the operational capabilities of the modules.
3. In case of glass breakage, claim shall only be enforceable to the extent that there was no external cause (natural or manmade) for the breakage.
4. The inverter warranty includes any manufacturing or performance defects and will be replaced/repaired if the warranty period has not lapsed. Any physical damages due to force majeure or man-made is not covered under the warranty.

Zircle Assurance ("Assurance") is a service provided by Zircle to customers of the Zircle Platform. By availing Zircle Assurance, customers acknowledge and agree to the following terms and conditions: Inclusions:

1. Design and Site Generation Approval: Zircle shall review and approve the design of the solar power plant offered by vendors on the Zircle Marketplace.
2. Bill of Materials (BOM) Review: Zircle shall review the Bill of Materials (BOM) provided by vendors to ensure that all components and materials meet the relevant criteria laid by the Ministry of New and Renewable Energy and all other applicable ISO standards.
3. Module Test Reports and Mounting Structure Design: Zircle shall check and review module test reports, module mounting structure (MMS) design, and other relevant certificates provided by vendors.
4. Site Inspection: Zircle shall conduct one site inspection to check the quality of installation and visually inspect the material quality. This inspection aims to identify and address any instances of unsafe installation, poor workmanship, or practices leading to warranty voidance.
5. Lifelong Support and Troubleshooting: Zircle provides lifelong support to customers through its support desk. Customers can raise complaints or issues, and the Zircle team will work to resolve them through remote support. Zircle shall coordinate with vendors to ensure their fulfilment of obligations as per the Annual Maintenance Contract (AMC) service agreement included in the solution or purchased as an add-on.
6. Warranty Claim Support: Zircle shall assist customers in warranty claims by coordinating with the vendors. Zircle aims to streamline the process and facilitate communication between customers and vendors to ensure timely resolution of warranty-related issues.
7. Workmanship: Zircle assures to rectify any issues arising due to poor workmanship at no cost to the customer for a period of one year from the date of installation.
8. Net Metering and Billing Support: Zircle shall provide support to customers for any issues arising with net metering and billing. The Zircle team will assist in addressing concerns and providing guidance to ensure smooth operations.

Exclusions:

1. Generation Guarantee: Zircle does not provide any generation guarantee. The actual generation of the solar power plant may vary based on several factors beyond Zircle's control.
2. Warranty Limitations: Zircle does not provide warranties directly. Any warranties for the products or components are provided by the respective vendors. Zircle facilitates warranty claim support but does not offer any warranties of its own.
3. Equipment Fault and Manufacturing Defects: Zircle shall provide support to resolve any issues arising from equipment malfunction or manufacturing defects. However, Zircle does not provide guarantees or assume liability for such faults. The resolution of such issues is subject to the terms and conditions set forth by the vendors and the OEMs.
4. Material Quality and Defects: Zircle shall not be liable for any issues arising due to material quality and defects. The quality and performance of materials used in the solar power plant are the responsibility of the vendors.
5. AMC Obligations of Vendors: Zircle is not liable if vendors default on their AMC obligations. However, Zircle will make reasonable efforts to persuade vendors to fulfill their obligations and support the customer in getting the problem fixed at cost as a last
6. Warranty Rejections: Zircle shall not be liable for any warranty rejections that occur due to faults not directly attributable to Zircle. Any warranty claim rejections by the vendors or manufacturers shall be governed by their respective terms and conditions. Zircle will provide support and assistance to customers in resolving such warranty rejections, but ultimate responsibility lies with the vendors or manufacturers.